Cancellation and Refunds

Every piece is inspected by hand before it leaves our studio. Here's how cancellations and refunds work.

Cancellations

Once an order is placed, it cannot be cancelled. We begin preparing orders right away, and many of our pieces are personalised and made to order, so we're unable to cancel or change an order after checkout. Please review your order carefully before paying.

Refunds & replacements

We accept refunds or replacements only for items that arrive damaged or defective.

How to request

Please contact us within 48 hours of delivery with your order number and clear photos of the issue. Once approved, we'll arrange a replacement or refund.

Refund timeline

Approved refunds are processed to your original payment method within 7–10 working days.

Non-returnable items

• Personalised or custom-made items (unless they arrive damaged or defective)
• Items without their original packaging
• Sale or clearance items
• Gift cards